Archive October 2020

VoIp & Support for Remote Working

One client we supported this year in closing the office down in February due to Covid. Implementing a VoIp system and integration with Teams enabled staff members to move call management to their homes.

This has enabled the office staff to:

  1. Answer calls for the main office number
  2. Transfer calls between them
  3. Have calls ring between phones in 3 locations to ensure customers have their calls answered.
  4. Call out from the main office number
  5. Each staff member has a direct dial number for people to reach them

System is compatible and ready to bring the phones back to the office when restrictions ease. Giving 3 voice lines in the office, rather than the origional 1,

Delivered for less than the existing monthly spend on the phone bill.

A second client had 6 phone lines and 3 BB services to cover their estate. We have replaced capacity with with 5 Voip Licences (which can be used off site for remote working) and 1 super fast broadband connection and using a WiFi network to spread the network over the estate. Resulting and a saving of £300 per month.

Electric Renewals

Electric Renewals

Worked with two customers this month to fully manage the quotes and then the switch of their electric contracts.  All without having to site on hold to contact centres and we beat the renewal prices from the existing suppliers. All handled by 1 phone call to identify the type of contract and then 1 digitally signed contract, then all done.